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S are not allowed to open an account. We do not permit accounts to be opened by, or used from, Users based in certain jurisdictions including the U.
The list of jurisdictions is determined by the legality of online gambling in the relevant countries and may be changed by us from time to time.
In addition, certain of our games may only be accessed and played in certain jurisdictions. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and is kept up-to-date.
We may request that you provide any of these documents certified to attest their credibility. We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide.
Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents.
Dumarca reserves the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction and to the standard required of us under applicable laws and regulations.
Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within 30 calendar days from our first request for documents.
Once we have verified your identity, the withdrawal will be actioned. If your account has been restricted for not providing age verification information only, you may withdraw any remaining funds excluding any winnings on your account without providing such verification and your account will be closed.
Use of your account 3. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account s and return any withdrawable funds.
If we have grounds to believe that one or more account s have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction s related to such conduct and close any or all of the account s.
You must choose one currency as the default currency of your account. Any payments received by Dumarca in a currency other than the one chosen by you will be converted into the currency chosen at the then prevailing exchange rate.
Please note that any exchange rate costs will be borne by you. We will not be held liable for unauthorised access to your account if you do not safeguard this information.
We are entitled to assume that all play on your account is from you. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.
Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted.
Fees on inactive accounts can bring your account balance to zero. The company shall also reserve the right to use the dormancy fees to fund responsible gaming endeavours.
Administrative fees shall only be refundable upon proof of a health impediment during such inactive period. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we reserve the right to close your account and void any winnings arising from the relevant deposit s.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
In the event of insolvency, your funds are therefore protected. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.
All gambling transactions are entered into at your own discretion. Accordingly, you should not in any way treat Dumarca as a financial institution.
It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly.
Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
If we request information on your source of funds, you must provide the information within 28 days. If you do not provide the requested information within the period given, we may restrict your account until the information has been provided and verified by us.
Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory.
We may also pass on such information to any relevant authority if required to do so by applicable laws. If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca.
In the event of an incorrect crediting, you should notify Dumarca immediately by email. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion.
Please refer to specific Promotional Terms. Unfortunately MasterCard does not currently facilitate this functionality. Further external banking processing fees may apply from time to time which may be outside of our control.
For further information please see here. Complaints and Dispute Resolution 5. Dumarca will review any queried or disputed transaction promptly.
If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints verajohn.
The ODR platform will aid in the resolution of your complaint by facilitating communications between parties. Please note that in the event you may have any claim or dispute where you are not residing in the United Kingdom you may direct any unresolved complaints directly to the MGA Malta Gaming Authority: You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services.
In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the period requested.
Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group.
There may be a short delay in applying the self-exclusion to websites operated by other members of our Group. Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group.
If, after a reasonable period, we are not able to return your withdrawable funds because, for example, we are not able to contact you , we may donate the relevant amount to a charity of our choice.
Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
Any request to remove the self exclusion after the specified period has expired will be subject to a "cooling off" period, after which your account will be re-activated.
If you wish to extend the Self-exclusion, you can do so by contacting Customer Support. We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us.
However, there may be a short delay between your self exclusion and marketing materials being stopped. Self-excluding from our Website will not affect your marketing preferences with third parties, including with advertising websites or other third party affiliates over which we have no control.
We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them.
We also recommend you consider self-excluding from any other online gaming operators with which you have an account if you have not self-excluded via GAMSTOP.
You should not attempt to open an account on any website operated by Dumarca or any other member of its group whilst you have opted for self-exclusion.
Any accounts found to be in use of a self exclusion agreement will be closed as soon as such use is discovered.
On confirming the Time-Out, your account will be immediately suspended and it will not be possible to log in until the selected duration has expired.
Limits set on your account are not extended to any other account you may hold with Dumarca. You will have the option to apply limits to all websites operated by members of our group, to extend your limits please contact us.
Closure via customer support will be implemented within 24 hours and you will receive a confirmation via e-mail. You remain responsible for any activity on your account between the time of your request and the closure of the account.
Specific Rules for casino games 8. It is your responsibility to make sure that all details of the gambling transaction are correct. The RNGs has been tested and verified for randomness by approved independent third parties.
Limitation of Liability 9. The Website and the games are provided without any guarantees, conditions or warranties as to their accuracy, whether express or implied.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We will not be in breach of these Terms and Conditions, nor be liable for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions, if such delay or failure results from: If you use the Website for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Dumarca will not be liable for any loss that User may incur as a result of such unavailability. Dumarca will aim to restore the service as soon as reasonably possible.
If for any reason a User becomes dissatisfied with any of the services provided by Dumarca, that User may contact Dumarca immediately and notify of us of the issue.
If you experience a fault in the service provided, please report it to us immediately. Dumarca does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet.
Any "unfinished game rounds" are restored when returning to the game. Your use of the Website does not give you ownership of any intellectual property rights on the Website or in the software.
IP Rights includes any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, database rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights and any licenses in connection with any of the same , whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world.
From a legal perspective, the English language version of these Terms and Conditions will prevail over any other language version made available.
This includes any strike, political crisis, war, natural catastrophe and saturation of the telecommunication networks.
The parties being you and us agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.
Account opening and verification checks. Use of your account. Complaints and Dispute Resolution. Specific Rules for casino games. Check it out below: How we collect your Personal Information So that we can operate our websites and mobile applications, you will be asked to provide your Personal Information for the purposes of registering and opening an account with us.
How will we use your Personal Information? The following are a list of the purposes for which we process your Personal Information, and the lawful basis on which we carry out such processing: We may also disclose your Personal Information in the following circumstances: Security We have implemented extensive technical and organisational measures to protect your data from loss, manipulation and unauthorised access.
Marketing We may engage the services of third party service providers and members of our Group to provide you with certain marketing services.
Marketing communications about the website As a user of our website, you can tell us whether or not you wish to be contacted for marketing purposes and, if so, how we can contact you.
Marketing communications about the website may contain details about: You can choose to opt-in to receive marketing communications from us about the website via the following channels: You can opt-out from receiving marketing communications from us about the website at any time by following the instructions below: Marketing communications about the other great gaming websites in our group You can choose to opt-in to receive marketing communications from us about the other great gaming websites owned by companies in our group https: Retention of your Personal Information We will retain your Personal Information for the period necessary for us to provide you with our services and to comply with our legal and regulatory responsibilities.
Your Rights You have the following rights in relation to your Personal Information: Contact Us If you have any questions regarding our use of your Personal Information, or you would like to exercise any of your rights, please contact our DPO at DumarcaDataprotection jpj.
Necessary for the performance of a contract where such communication relates specifically to our services, otherwise consent or legitimate interests.
To ensure that we are able to fulfil our regulatory obligations regarding your use of our services, including by verifying the accuracy of any information you provide us and by verifying your age which may involve us disclosing your Personal Information to third parties or supplementing your Personal Information with information received from third parties such as credit reference agencies.
To comply with our obligations under applicable laws including gambling legislation, and regulatory and licensing requirements related to our gambling licences.
To identify and disclose any suspected unlawful, fraudulent, or other improper activity connected with our websites, mobile applications and services including money laundering.
To prevent or detect unlawful acts or protecting members of the public against dishonesty, malpractice or other seriously improper conduct.
Necessary to comply with a legal or regulatory obligation or necessary for reasons of substantial public interest. To carry out market research campaigns so that we can better understand the products and services that our customers most enjoy.
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Die Verbindung zu deinem Bank Account ist ein geschickter Schritt. However, certain Personal Information is essential in order for us to provide you with our services for example, enabling you to play the games on the website and you might not be able to obtain certain services if you choose to withhold information we have requested that is required for those services.
We also collect information about the transactions you make, including details of payment cards used. We may collect Personal Information through surveys which we, or companies engaged by us for such purpose, undertake.
If you provide your name, address or any other Personal Information on the public area of our websites, we will process this Personal Information also.
We may also collect Personal Information from third party service providers, such as fraud prevention companies. In accordance with data protection laws, we will only process your Personal Information where we have a lawful basis for doing so.
In respect of your Personal Information, these bases are: The following are a list of the purposes for which we process your Personal Information, and the lawful basis on which we carry out such processing:.
We have implemented extensive technical and organisational measures to protect your data from loss, manipulation and unauthorised access.
We are monitored and reviewed by the regulatory authorities in the jurisdictions where we have gaming licences. Security measures include, but are not limited to, digital and physical perimeter protection, asset management, access control and operational security controls.
While we will use all reasonable endeavours to keep your Personal Information safe and secure at all times, you should note that security can never be guaranteed and we may not be liable to you unless your security is compromised due to our negligence.
We may engage the services of third party service providers and members of our Group to provide you with certain marketing services. We take steps to ensure that arrangements with these parties protect your privacy by ensuring that these parties comply strictly with our instructions when they are processing your Personal Information.
As a user of our website, you can tell us whether or not you wish to be contacted for marketing purposes and, if so, how we can contact you.
We may use your Personal Information to offer you personalised experiences on our website. We may deliver from time to time personalised content by using cookies to understand your behaviour and online preferences.
You can choose to opt-in to receive marketing communications from us about the website via the following channels:. You can opt-out from receiving marketing communications from us about the website at any time by following the instructions below:.
When you choose to opt-out from email, SMS or phone marketing channels about the website, you will stop receiving marketing communications within 72 hours.
When you decide to opt-out from receiving post marketing about the website, please be aware it may take up to 28 days for your request to take effect.
You can choose to opt-in to receive marketing communications from us about the other great gaming websites owned by companies in our group https: To the extent any members of our group are engaged by us to process your Personal Information on our behalf, we will ensure that these sister companies comply strictly with our instructions regarding such processing.
We do not control the way these Social Media Sites operate and collect your information, and you should read their respective privacy policies to understand how they use your personal information.
If you are a Facebook user, we may periodically use the Facebook Ads services to provide you with personalised content about our gaming websites.
When you are logged into your Facebook account, we may provide you with personalised content. To provide this personalised content, Facebook may be sharing information with us that you have chosen to make available pursuant to your Facebook settings.
If you no longer want to receive personalised and targeted advertisements from us on Facebook, you can manage your advertising preferences and decide what you want or do not want to see by using the settings in your Facebook account.
You can read more details about how to manage your ad preferences on Facebook here. Each cookie is unique to your web browser.
It will contain some anonymous information, such as a unique identifier and the website name and some digits and numbers. Cookies do lots of different jobs that improve your use of a website or application, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website.
Cookies make the interaction between you and the website faster and easier. We use a number of different cookies on this Website to help us to recognise you, track your activity and improve your use and experience of the Website.
In addition, we use a number of third party service providers, who also set cookies on this Website, in order to deliver the services that they are providing to us.
Such services include, but are not limited to, helping us to improve your use and experience of the Website by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.
You can view the cookies used for such purposes on this Website and opt out of the collection and use of your information for such targeted advertising here: Some people find the idea of a website storing information on their computer or mobile or other device intrusive, particularly when this information is stored and used by a third party without them knowing.
Although this is generally quite harmless, you may not, for example, want to see advertising that has been targeted to your interests.
If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set but you need to be aware that you might lose some functions of that website.
Most online browsers automatically accept cookies. However, if you wish to restrict or block cookies you can modify your browser settings.
Information on deleting or controlling cookies is available at www. We will retain your Personal Information for the period necessary for us to provide you with our services and to comply with our legal and regulatory responsibilities.
Accordingly, your Personal Information will be retained for a minimum of five years following the closure of your account if applicable or the last contact with us from you.
Where it is no longer necessary for us to process your Personal Information, we will delete it sooner. If you request that you should not be able to access our websites, mobile applications and services i.
You can update your Personal Information at any time via your account. We request that where your Personal Information changes you update your account as soon as possible.
You also have a right to object to any profiling to the extent that it relates to direct marketing only. If you are unsure about your rights or are concerned about how your Personal Information may be processed, you should contact your national data protection supervisory authority.
If you would like to exercise any of your rights then you can do so by contacting us as described below. Please be aware that while we will try to accommodate any request you make in respect of your rights, they are not necessarily absolute rights.
This means that we may have to refuse your request or may only be able to comply with it in part. Where you make a request in respect of your rights we will require proof of identification.
We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity.
If we receive repeated requests, or have reason to believe requests are being made unreasonably, we reserve the right not to respond.
If you have any questions regarding our use of your Personal Information, or you would like to exercise any of your rights, please contact our DPO at DumarcaDataprotection jpj.
Alternatively you can write a letter to: Dumarca Gaming Limited Attn: Take a spin on any of our games with your Welcome Bonus!
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